Privacy Policy

Last updated: April 2026

Your privacy and data security are our top priorities.

1. Introduction

RESQ respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and store your personal information when you use our platform or services. This policy complies with the Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016).

2. Information We Collect

A. Information You Provide

Name, phone number, email
Pickup and drop-off addresses
Payment method (processed securely via local payment gateways)
Feedback, reviews, and service ratings

B. Automatically Collected Information

GPS location (real-time during service use)
IP address, device model, OS, app version
App usage data and interaction logs

C. From Third Parties

Apple or Google sign-in data (if used)
Payment providers (confirmation of transaction status)
Customer service tools

3. How We Use Your Information

We use your personal data to:

Match you with the closest available service provider
Provide customer support and safety features (live tracking, verification)
Process payments and generate receipts
Send trip status notifications and service updates
Improve our services through analytics
Prevent fraud and abuse

4. Sharing of Your Information

A. Service Providers

RESQ drivers (to fulfill your request)
Cloud hosting providers (e.g., AWS)
Payment processors that support Apple Pay, Google Pay, Visa, and Mastercard in Qatar

B. Government Authorities

When legally required for security or regulatory purposes under Qatari law.

C. With Your Consent

If you explicitly agree to share information (e.g., promotions or referrals).

5. Data Retention

We retain your data only for as long as necessary to:

Fulfill the purpose for which it was collected
Meet legal, regulatory, tax, or accounting requirements

You can request the deletion of your account and personal data unless required by law to retain it.

6. Security

We apply industry-standard security practices, including:

Data encryption in transit and at rest
Secured authentication
Access controls and continuous monitoring

7. Your Rights

Under Qatari law, you have the right to:

Request access to your personal data
Correct or delete your data
Withdraw consent at any time
File a complaint with Qatar's data protection authority if your rights are violated

8. Location Services and Tracking

RESQ collects real-time location data to:

Connect you with nearby drivers
Ensure trip safety
Verify pickup and drop-off

Disabling location access will limit app functionality.

9. Cookies and App Analytics

We use cookies and in-app analytics tools to:

Understand usage patterns
Fix bugs and improve user experience
Monitor performance

You may disable cookies in your device settings.

10. Children's Privacy

RESQ is not intended for users under the age of 18. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this privacy policy from time to time. Major changes will be communicated through the app or by email. Continued use of RESQ means you accept the updated policy.

12. Contact Us

If you have any questions, requests, or concerns about this privacy policy, please contact us:

RESQ Customer Support
Phone: +974 7110 0016
Email: resq.qa@gmail.com

Driver App Policies

1. Payouts and Withdrawal Policy

Drivers will receive their cleared earnings automatically every Sunday via transfer to their registered bank account. This is processed without the need for manual withdrawal requests, and no fees apply to this weekly automatic payout.

However, if a driver chooses to request an early or manual withdrawal outside the weekly cycle, a 5% transaction fee will be applied to the withdrawn amount. To avoid this fee, drivers are advised to wait for the regular Sunday payout. No refunds will be issued for manually requested withdrawals once the transaction is processed.

2. Payment Processing Policy

1. Standard Payment Schedule

All client payments are processed every Sunday as part of our regular payment cycle. This service is included at no additional charge.

2. Requests for Off-Cycle Payments

If a client requests payment on any day other than Sunday, the request requires additional administrative work, manual system handling, and staff time.

3. Service Fee for Off-Cycle Payments

Due to the extra operational effort required, an additional service fee of 5% will be applied to the total payment amount for any off-cycle payment request.

4. Purpose of the Fee

This fee is not related to the timing of the payment itself. It is solely intended to cover the extra labor, system processing, and operational costs associated with handling payments outside the standard schedule.

5. Client Agreement

By using our services, the client acknowledges and agrees to this payment processing policy, including the service fee for off-cycle payment requests.